Help and FAQs

Our mission

Our goal is clear: to make repairs accessible to everyone by offering a wide selection of quality spare parts , tested and compatible with the most popular brands. Whether you're a professional or an individual , you'll find everything you need to complete your repairs at iFixShop.

We also support you with a responsive and attentive customer service , ready to answer your questions at every stage of the process.

Our eco-responsible commitment

By choosing repair rather than replacement , you help reduce electronic waste and encourage more sustainable consumption .

At iFixShop, we believe in a more responsible model, where extending the lifespan of your devices becomes a simple, economical and ecological gesture.

Our vision

We want to build a world where repairing becomes a reflex .

A world where everyone can easily maintain their devices , without compromising on quality or price .

At iFixShop, we offer you two secure and convenient payment methods : ShopPay and PayPal .

ShopPay : This online payment service allows for fast and secure payment by credit card . It is highly regarded for its simplicity and speed . Once your payment information is saved, you simply confirm your purchase in a few clicks , without having to enter it for each order.

PayPal : PayPal allows you to pay for your purchases securely , without disclosing your bank details. You benefit from maximum confidentiality and fast processing, allowing you to receive your orders quickly.

We've selected these two options to give you the flexibility to choose the payment method that suits you best. If you have any questions about our payment methods or encounter any difficulties, our customer service team is available to help.

The payment process on our site is designed to be simple and quick , whether you choose to pay via ShopPay or PayPal .

If you select ShopPay , you will be redirected to a secure page where you can enter your bank card details. After verifying your information, simply confirm your payment , which will only take a few seconds.

If you prefer to use PayPal , you will be redirected to the PayPal website where you can log in to your account or directly enter your payment information. Once your information is confirmed, you will be returned to our website to finalize your order .

We have implemented rigorous security protocols to protect your personal and banking information . You can therefore make your payments with complete security and peace of mind .

If you have any questions or encounter any difficulties during the payment process , our customer service team is available to assist you.

The security of your payments is our top priority at iFixShop. Whether you choose to pay for your purchases via ShopPAY or PayPal , we implement advanced security measures to ensure the safety of your banking information.

With ShopPAY , all transactions are protected by a secure SSL ( Secure Socket Layer ) connection , guaranteeing the protection of your bank details during transfer. Furthermore, ShopPAY is PCI DSS (Payment Card Industry Data Security Standard) Level 1 certified, ensuring the secure processing of payment information. We do not store any bank card information on our site, and we have no access to your financial data .

With PayPal , your payment information is also protected by state-of-the-art SSL encryption . PayPal stores your payment data on its secure servers , and this data is never shared with merchants . PayPal allows you to pay for your purchases securely , without disclosing your bank details.

We are committed to ensuring the confidentiality and security of your personal and banking data . By collaborating with reliable payment providers, we offer you a secure and trustworthy payment environment.

If you have any questions about the security of your payments or if you encounter a problem during your payment, please do not hesitate to contact our customer service . We will be happy to assist you and address any concerns you may have.

The security protocols used for online payments are essential to protect your personal and banking information. On our website, we work with two trusted payment providers, ShopPAY and PayPal , both of which use state- of-the-art security protocols to ensure the safety of your payments.

ShopPAY uses 256-bit SSL (Secure Socket Layer) encryption to protect your bank details during transfer. SSL encryption is a security technology that ensures all information exchanged between your browser and the ShopPAY server is protected against malicious interception. Furthermore, ShopPAY is PCI (Payment Card Industry) Level 1 certified, meaning all payment information is processed securely .

PayPal also uses 256-bit SSL encryption to protect your payment information. Payment information is stored on PayPal 's secure servers, which are protected by firewalls and intrusion detection systems. PayPal also uses two-factor authentication to protect your account from unauthorized access.

In short, we have implemented strict security protocols to protect your personal and banking information, and we work with trusted payment providers to offer you a safe and secure payment environment. If you have any questions or concerns about the security of your payments, please do not hesitate to contact our customer service team , who will be happy to assist you.

Once you have made payment for your order, it can be difficult to modify or cancel it , especially if the order has already been processed or shipped .

However, if you wish to modify or cancel your order after payment has been made, we encourage you to contact our customer service as soon as possible. We will do our best to accommodate your request, but we cannot guarantee that we will be able to modify or cancel your order once payment has been processed .

If you paid by credit card and we are able to modify or cancel your order, we will issue a refund to your credit card . If you paid via PayPal or ShopPAY , the refund will be issued to the same payment method used for the order .

We recommend that you carefully review your order before proceeding to payment to avoid any confusion or errors . If you have any questions or concerns regarding your order, please do not hesitate to contact our customer service team , who will be happy to assist you.

After payment is received, we typically process orders within 24 to 48 hours of payment confirmation . This may vary depending on the volume of orders we receive and the availability of the products ordered .

Once your order has been processed , we will send you a confirmation email with your order details , including the tracking number if the order has been shipped . Please note that delivery times may vary depending on your location and the carrier 's shipping schedule . We do our best to ship your order as quickly as possible, but we cannot guarantee exact delivery times .

If you have any questions or concerns regarding the processing of your order , please do not hesitate to contact our customer service department , which will be happy to assist you. Provide an answer to the question here, with as much detail as possible to help your customers.

We understand that you may need to cancel an order or return a product for various reasons. We offer refunds for eligible products under certain conditions .

If you made a payment via ShopPAY or PayPal and wish to request a refund , please contact our customer service for assistance.

For refunds via ShopPAY , we will process your request as soon as possible and the refund will be issued to your credit or debit card within 5 to 15 business days , depending on your bank .

For refunds via PayPal , we will process your request as quickly as possible and the refund will be issued to your PayPal account within 5 to 15 business days .

Please note that refunds will only be issued if returned products are in perfect condition and in their original packaging . Shipping and handling charges are generally non- refundable , except in the case of an error on our part.

If you have any questions or concerns regarding refunds , please do not hesitate to contact our customer service team , who will be happy to assist you.

If you experience any issues with payment via ShopPAY or PayPal , please contact our customer service team as soon as possible for assistance.

You can contact us via our contact form on our website or by email at the address listed on our site. We recommend that you provide as much detail as possible about the payment in question, including the amount , the date and time of the transaction , and the payment method used.

We will do our best to resolve any payment issues you may have as quickly as possible . Please note that response times may vary depending on the volume of requests we receive, but we will do our best to get back to you as soon as possible .

We generally do not charge additional fees for online payments via ShopPAY or PayPal . However, please note that these payment providers may charge transaction fees on your payment depending on the payment method used .

For example , if you use a credit card to make a payment via ShopPAY or PayPal , transaction fees may apply depending on your credit card issuer's policy. Similarly , if you use PayPal to make a payment, fees may apply depending on your country of residence and the currency used .

Please check with your credit card issuer or PayPal for any fees that may apply to your online payment.

Delivery times depend on the delivery method you selected when placing your order. Generally, for delivery via Colissimo , the delivery time is approximately 3 to 5 business days from the date your order is shipped . However, delivery times may vary depending on your location , product availability , and unforeseen circumstances such as inclement weather , strikes , or customs delays .

If you have any questions about the delivery time for your order or need a more precise estimate for your location , please don't hesitate to contact our customer service team . We'll be happy to help you estimate the delivery time for your order.

Once your order has shipped, you will receive a confirmation email containing a tracking number that will allow you to track your order in real time . This tracking number will also be available in your customer account on our website . By clicking on this tracking number , you will be redirected to our carrier 's website , where you can track your order until it is delivered . If you have any difficulties tracking your order , please do not hesitate to contact our customer service . We will be happy to help you track your order and answer any questions you may have about the delivery of your package .

We offer a delivery method to meet your needs and constraints .

Here is the delivery method we generally offer :

• Colissimo delivery : if you need to receive your order quickly, we offer Colissimo delivery which can arrive in 3 to 5 working days free of charge.

• International delivery : We also offer delivery options for international orders , but delivery times vary depending on the destination .

At our company, delivery costs are generally included in the product price unless otherwise stated. This means you won't have to pay any additional fees for delivery . However, in certain specific cases, additional charges may apply. For example, if you require express delivery or delivery to a specific address , extra charges may apply . These additional charges will be clearly indicated during the ordering process , and you will need to accept them before finalizing your purchase . If you have any questions about delivery costs or would like information on the delivery options available for your order , please don't hesitate to contact our customer service team . We'll be happy to answer all your questions and help you choose the delivery option that best suits your needs .

If you experience a delay in the delivery of your order , please contact our customer service department for information on the delivery status and the reasons for the delay . We understand the importance of receiving your order on time and will do everything we can to resolve the issue as quickly as possible. In some cases, the delay may be due to stock issues , shipping delays , or customs formalities . In other cases, it may be due to technical problems or order processing errors . Whatever the reason for the delay , our team will do everything possible to find a suitable solution . Thank you for your understanding and patience .

If you find that the product is damaged during delivery , we recommend contacting our customer service immediately to report the problem and request a solution . We encourage you to take photos of the damage to provide visual proof of the product 's condition upon arrival . Our team will assess the damage and determine the best course of action. In some cases, we may offer a replacement for the damaged product or a partial or full refund , depending on the product 's condition and the specific circumstances . We are committed to resolving any issues related to the delivery of our products as quickly as possible and ensuring your satisfaction .

If you received a product that does not match your order or is damaged, you can return it by contacting our customer service department as soon as possible . We will do our best to resolve the issue quickly .

To return the product, please contact our customer service department and explain the situation . We will then send you a prepaid return label and provide detailed instructions for returning the product. Once we receive the product, we will inspect it and either replace it or issue a refund , according to your preference .

We understand the importance of receiving quality products and will do everything we can to resolve the issue quickly . If you have any questions about returning products or would like to learn more about our return policy , please don't hesitate to contact our customer service . We're here to help.

Yes , we offer international delivery within Europe . Please note that delivery costs and times may vary depending on your location and the delivery method chosen. We offer several international delivery options , with delivery times typically ranging from 5 to 15 business days depending on the destination country .

If you wish to place an order for international delivery within Europe , please select the international delivery option when placing your order. Delivery costs will be calculated automatically based on your delivery address and the delivery method you choose. If you have any questions about international delivery options or need a delivery cost estimate for your order, please don't hesitate to contact our customer service team . We're here to help.

If you encounter a problem with a product purchased on our website , please contact our customer service department . You will find their contact details on our website , under the " Contact " or " Customer Service " section.

You can contact our after-sales service by email or via the contact form available on our website . Our advisors are available to answer all your questions and help you resolve any problems you may encounter with your product .

We are here to help you and will do everything we can to find a quick and effective solution to your problem . Please don't hesitate to contact us if you need assistance .

The warranty period for products purchased on our website is 2 years from the date of purchase . This warranty covers manufacturing and material defects that may occur during this period .

If you experience a problem with your product during the warranty period , please contact our customer service department for assistance. We can advise you on the steps to take to claim under the warranty and have your product repaired or replaced if necessary.

It is important to note that the warranty does not cover damage caused by improper or abusive use of the product, nor damage caused by accidents or unforeseen events . In these cases, please contact our after-sales service for a repair or replacement quote .

If you wish to return or get a refund for a defective product purchased on our website, please contact our after-sales service to find out the steps to follow.

In most cases, you will need to complete a return form online or by mail, specifying the reason for your return and providing the necessary information about the product and your order. You will also need to include a copy of your purchase invoice .

Once your return request has been approved by our customer service department, you can return the defective product to us by mail, using the provided return label . We recommend keeping proof of postage for your peace of mind.

Upon receipt of the returned product, we will conduct an inspection to verify the manufacturing defect . If the defect is confirmed , we will offer you either a replacement product or a full refund , according to your preference.

The return or refund process may vary depending on the product and supplier, so it's important to contact our customer service department for specific information on the procedure for your order. We will do our best to process your request quickly and efficiently .

To benefit from the warranty on your product purchased from our website , it is important to comply with the general warranty conditions . Generally, the warranty only applies to products with manufacturing or material defects.

It is important to note that the warranty does not cover damage caused by improper use , mishandling , or normal wear and tear . If your product has been damaged in any of these ways, it will not be covered by the warranty .

It is also important to respect the warranty conditions regarding the warranty period and the claims process . The warranty period may vary depending on the product , but it is generally 2 years from the date of purchase .

If you experience any issues with your product , please contact our after-sales service for detailed information on the warranty claim procedure . We will do everything we can to help you resolve the problem quickly and efficiently.

In the event of a breakdown or manufacturing defect of a product purchased on our website, we generally cover the return shipping costs for the defective product.

However, to benefit from reimbursement of return shipping costs , it is important to comply with the general return conditions . Generally, we only cover return shipping costs if the product has a manufacturing or material defect.

If the product has been damaged by improper handling or use , the return shipping costs will be your responsibility .

We recommend contacting our customer service department for precise information on return conditions and the procedure to follow for returning a defective product. We will do everything we can to help you resolve the issue quickly and efficiently .

The time required to replace a defective product can vary depending on several factors such as the availability of the replacement product and internal return processing procedures.

In general, we strive to process warranty claims as quickly as possible and replace defective products as soon as possible . Depending on the nature of the fault and the availability of the replacement product, the replacement time may vary from a few days to a few weeks .

We recommend contacting our after-sales service for precise information regarding the replacement timeframe for your defective product. We will do our best to inform you of the processing time for your claim and to provide you with the best possible service .

Once you have returned your faulty product for a replacement , you can track the status of the procedure by contacting our after-sales service .

We will provide you with a tracking number that will allow you to monitor the status of your replacement . This will enable you to see the progress of the replacement process for your defective product and the estimated delivery time of your replacement .

We encourage you to contact our after-sales service if you have any questions about the status of your product replacement . We will be happy to assist you and provide all the information you need to track your replacement .

Yes, to benefit from our after-sales service, you must meet certain conditions . First, you must have purchased the product from us and be able to provide proof of purchase , such as an invoice or receipt .

Next, you must contact us within the specified time frame . The time frame varies depending on the product, but generally, you have a certain number of days to inform us of a problem with your product and request a return .

It is also important that the product does not show any damage caused by misuse or circumstances beyond our control. In this case, we will not be able to accept the return .

Finally, if the product is under warranty , you will need to comply with the warranty conditions , such as return procedures and warranty exclusions .

We encourage you to carefully read our after-sales service and warranty terms before purchasing a product from us, so you know what to expect should any problems arise. If you have any questions , please don't hesitate to contact our after-sales service; we'll be happy to help.