At iFixShop , we want to guarantee your complete satisfaction. That's why we've implemented a clear return policy tailored to your needs. You have 14 days from the delivery date to return a product, whether it's due to a conformity issue or simply a change of mind.
1. Return of Defective or Non-Conforming Products
If a product turns out to be defective or does not match your order:
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Return costs : Return costs are the responsibility of the customer, via Colissimo with tracking or any other shipping service offering tracking.
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Proposed solution :
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Upon receipt and verification of the returned product, we will send you an identical product subject to availability.
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If a replacement is not possible, we will issue a refund in the form of a credit note , available directly in your customer area.
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2. Return for Change of Mind
If you change your mind and wish to return a product, follow these steps:
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Contact us : Send an email to contact@ifixshop.fr specifying:
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Your order number .
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The product in question .
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The reason for the return (refund or exchange).
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Return instructions : We will provide you with all the necessary information to arrange the return of your product.
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Return method : Returns must be made via Colissimo , with a tracking number. This will allow us to track the package and guarantee receipt of the returned product.
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Return shipping costs : You are responsible for the shipping costs of returning products, even in the following cases:
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The item is defective .
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The item was damaged upon receipt .
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Return conditions :
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The product must be new , unused , and in its original packaging .
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Incomplete , damaged, or used items returned will not be eligible for a refund .
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Proposed solution :
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Upon receipt and verification that the product is in good condition, we will issue a refund in the form of a credit note , available directly in your customer account. The initial shipping costs will be deducted . These costs will cover the shipping expenses incurred when we sent the order.
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3. Return Instructions
To simplify the return process, here are the steps to follow:
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Contact us : Write to us at contact@ifixshop.fr specifying:
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Your order number .
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The product in question .
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The reason for the return (defective, non-compliant, or change of mind).
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Follow our instructions : We will provide you with the necessary details to arrange the return.
4. General Return Conditions
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Shipping method : Returns must be made via Colissimo with tracking or any other shipping service offering tracking. Please keep your proof of postage until you confirm receipt of your package.
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Packaging : Products must be carefully packaged to prevent damage during transport. Use the original packaging or packaging of equivalent quality.
5. Return Process
Once you have received your package:
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Product review :
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For returns related to a defect: thorough verification to confirm the reported problem.
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For "change of mind" returns: verification that the product is in perfect condition and unused.
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Treatment :
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Defective product : immediate replacement or refund in the form of a credit note if replacement is not possible.
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Change of mind : refund in the form of a credit note if the product meets the return conditions.
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Notification : You will be notified by email at each stage of the processing of your return.
6. Exclusions and Special Cases
Some products are not eligible for return, except in the case of a defect:
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Consumable products (adhesives, open batteries, etc.).
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Products customized or made to special order.
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Products whose sealed packaging has been opened (e.g., pre-assembled screens).
7. Frequently Asked Questions
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What are the processing times for my return?
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Returns are processed within 5 to 10 business days after receipt of the package.
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Can I exchange a product instead of getting a refund?
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Yes, if the desired product is available in stock, we can proceed with an exchange.
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What should I do if my product is damaged during transport?
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Report any damage within 48 hours of receiving your order, by sending us detailed photos of the package and the product.
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8. Contact us
For any questions or assistance, please do not hesitate to contact us:
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📝 By email: contact@ifixshop.fr
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📩 Via our contact form: [link to form]
Our customer service team is available to assist you every step of the way.