At iFixShop, your satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a full refund or exchange within 14 days of delivery , subject to certain conditions.
1. Refund Conditions
For your refund request to be accepted, the following conditions must be met:
-
Condition of items : Products must be returned in their original condition, in their original packaging, with all accessories and labels included.
-
Non-use : Items must not have been used or damaged.
-
Proof of purchase : The original proof of purchase must be provided with the return.
If an item does not meet these conditions, it may be refused or partially refunded, depending on its condition.
2. How to Make a Return
To return an item for a refund or exchange, follow these steps:
-
Contact us : Send an email to contact@ifixshop.fr specifying:
-
Your order number.
-
The product in question.
-
The reason for the return (refund or exchange).
-
-
Return instructions : We will provide you with the necessary information to arrange the return of your product.
-
Return method : Returns must be made via Colissimo , with a tracking number. This will allow us to track the package and guarantee receipt of the returned product.
-
Return shipping costs : You are responsible for the shipping costs of returning products, even in the following cases:
-
The item is defective.
-
The item was damaged upon receipt.
-
3. Postal Address Error
If delivery fails due to an error in the postal address provided during the order, we will wait for the package to be returned to our warehouse. Once the package is received, a flat fee will be deducted from the total refund to cover the administrative and logistical costs associated with the return, depending on the shipping method and destination. This fee also covers the initial costs incurred when we shipped the order.
-
In France :
-
€3 for delivery via tracked letter.
-
€6 for delivery via Colissimo.
-
-
Other countries :
-
€6 for delivery via tracked letter.
-
€10 for delivery via Colissimo.
-
This deduction will only apply if the package is returned to us in a condition that complies with our refund conditions.
4. Refunds
Once we receive your returned item, we will conduct a check to confirm that it meets our refund conditions. Here are the refund details:
-
Refund method : If all conditions are met, the refund will be issued as store credit , available directly in your customer account. You can use this credit for a future purchase on our website.
-
Flat fee : A flat fee will be deducted from the total refund amount to cover administrative and logistical costs related to the return and the cost of shipping the initial order by us, depending on the shipping method and destination:
-
€3 for delivery by tracked letter (France).
-
€6 for delivery via Colissimo (France).
-
€6 for delivery by tracked letter (other countries).
-
€10 for delivery via Colissimo (other countries).
-
-
Processing time : Refunds are typically processed within 5 to 15 business days after receipt and verification of the returned item.
-
Confirmation : You will receive a confirmation email once the credit has been applied to your customer account.
5. Exchanges
If you wish to exchange a product, here is the procedure to follow:
-
Contact us : Send an email to contact@ifixshop.fr specifying:
-
Your order number.
-
The product to be exchanged.
-
The product you would like in exchange.
-
-
We will provide you with all the necessary instructions to arrange the exchange.
Conditions for an exchange : Items returned for exchange must meet the same conditions as those mentioned in our refund policy.
6. Frequently Asked Questions
-
Which products cannot be refunded or exchanged?
-
Consumable items (adhesives, used batteries, etc.).
-
Products damaged due to improper handling after receipt.
-
Personalized or made-to-order items.
-
-
How long does the return process take?
-
Returns are usually processed within 5 to 10 business days after receipt of the item.
-
-
Do I have to pay to return a defective product?
-
Yes, return shipping costs are your responsibility, even if the product is defective, damaged or not as described.
-
7. Contact us
For any questions or assistance regarding our refund and exchange policy, please do not hesitate to contact us:
-
📧 By email: contact@ifixshop.fr
-
📩 Via our contact form: [link to form]
We are at your disposal to offer you a quick and suitable solution.