At iFixShop , our priority is to offer you a fast, simple , and transparent shopping experience , along with reliable and secure delivery. Discover our complete shipping policy below, designed to guarantee you receive your products without any worries , as quickly as possible .
1. Delivery Zones
We deliver exclusively within mainland France to ensure optimal service and efficient order management . Currently, we do not offer international shipping , allowing us to focus our efforts on fast delivery and precise tracking of your packages within France . Our goal is to guarantee fast , secure delivery and optimal handling of every order within mainland France.
2. Processing and Shipping Times
Order processing:
Every order placed on our website is processed by our dedicated team within 24 to 48 hours of payment confirmation. This includes preparation , quality control , and careful packaging of your order in our warehouse in France . This rapid process guarantees efficient shipping and ensures you receive your order as quickly as possible .
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Out of stock :
Despite our rigorous inventory management, some products may occasionally be out of stock . In such cases, we ship directly from our certified supplier in China . This process adds an estimated delivery time of 3 to 7 business days after shipment. Rest assured that we always provide a tracking number for every shipment, allowing you to track your package in real time, regardless of its origin. -
Inventory management:
Our inventory management system is continuously updated to reflect actual product availability . However, simultaneous sales across different platforms can sometimes lead to unexpected stock shortages . In such cases, we will contact you immediately to inform you of the situation and offer several suitable solutions: rapid restocking , direct shipment from our supplier , or a full refund if you prefer to cancel your order. -
Quality and guarantees:
Regardless of the shipping location, we guarantee impeccable product quality . All our items are covered by the iFixShop guarantee, ensuring reliability and durability . Our customer service team is available to answer any questions or requests, with a strong commitment to responsiveness and personalized support .
3. Order Tracking
To ensure complete transparency , we send you a confirmation email containing a unique tracking number as soon as your order is shipped. This number allows you to track your package in real time , either directly on the carrier's website or through your customer account on our site. You are thus kept informed at every stage, from the moment your order leaves the warehouse until it is delivered to your address.
4. Delivery Costs
At iFixShop , delivery is completely free , regardless of your order total. This policy allows you to order freely, without any minimum purchase requirements. We aim to simplify your shopping experience while offering you quality service with no hidden fees.
5. Delivery Problems
Even though we do everything we can to ensure the safe delivery of your packages, some incidents can unfortunately occur. Here's how to handle them:
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Damaged package:
If you receive a damaged package, please contact us within 48 hours of receipt. To process your request quickly, we will ask you to provide detailed photos of the package and the affected products. This will allow us to initiate the necessary steps with the carrier or supplier. -
Delivery delay:
If your order exceeds the estimated delivery time , please do not hesitate to contact our customer service . We will immediately launch an investigation with the carrier to locate your package and keep you informed of its progress. -
Address error:
It is essential to carefully check the delivery address when placing your order. If the address is incorrect, we cannot be held responsible for any delays or losses . If you notice an error, please contact us promptly so we can correct the information before shipment.
6. Returns and Refunds
Your satisfaction is our top priority . If you are not completely satisfied with your order, you have 14 days from receipt to contact us and initiate a return or refund . Please refer to our detailed Returns Policy for full terms and conditions.
7. Contact us
For any questions or requests regarding shipping , delivery times , or any other aspect related to your order, our customer service team is at your disposal. You can contact us by:
📧 Email: contact@ifixshop.fr
📩 Contact form: [link to form]
We are committed to responding to you as soon as possible with all due attention .